Refund Policy

At My Bin Butler, we take pride in providing reliable, high-quality service. Your satisfaction is important to us, and we strive to be fair and transparent with all of our policies, including refunds.

If you need to cancel Away Care service :

Full refunds are available if canceled at least 48 hours in advance of your scheduled service.
Cancellations made with less than 48 hours’ notice may be subject to a partial charge.
If we are unable to complete the service due to factors within our control, you will receive a full refund or the option to reschedule at no extra cost.

For customers on recurring service plans:

You may cancel your plan at any time by contacting us.
Refunds will not be issued for services already rendered.
If you paid in advance for a package and wish to cancel, we’ll issue a pro-rated refund based on the remaining unused services.

To request a refund or reschedule a service, please contact us at:

📞 Phone: 617-543-0148 for Jackie & 978-949-1881 for Mike
📧 Email: contact@mybinbutler.com

We aim to resolve all refund requests within 3–5 business days.