Refund Policy

At My Bin Butler, we take pride in providing reliable, high-quality service. Your satisfaction is important to us, and we strive to be fair and transparent with all of our policies — including refunds.

If you need to cancel a one-time service (such as bin cleaning or trash day concierge):

Full refunds are available if canceled at least 48 hours in advance of your scheduled service.
Cancellations made with less than 48 hours’ notice may be subject to a partial charge or rescheduling fee.
If we are unable to complete the service due to factors within our control, you will receive a full refund or the option to reschedule at no extra cost.

For customers on recurring service plans:

You may cancel your plan at any time by contacting us.
Refunds will not be issued for services already rendered.
If you paid in advance for a package and wish to cancel, we’ll issue a pro-rated refund based on the remaining unused services.

Cancellations or reschedules must be made 48 hours in advance to receive a full refund or credit.
Missed or skipped services due to inaccessible bins may not be refunded.

To request a refund or reschedule a service, please contact us at:

📞 Phone: 978-949-1881
📧 Email: contact@mybinbutler.com

We aim to resolve all refund requests within 3–5 business days.