Terms & Conditions

Effective Date: October 14, 2026

Welcome to My Bin Butler. By using our website and services, you agree to the following Terms of Service. Please read them carefully before booking or engaging with our business.

1. Services Provided

We offer trash and recycling bin curbside services for residential and commercial properties in Massachusetts. Our services may include:

Trash day curbside assistance (bin-to-curb and return)
Trash bag collection and disposal into onsite dumpster
Customized plans for multi-property clients (landlords, Airbnb hosts, property managers)

All services are subject to availability and scheduling.

2. Scheduling & Access

Customers must ensure their bins are accessible on the scheduled service day. If we cannot access your bins due to locked gates, blocked driveways, or other obstructions, the service may be skipped, and a rescheduling fee may apply.

3. Payments

Payments must be made in full at the time of booking or according to the terms of your selected service plan. We accept payments through secure processors available via our Wix website.

For recurring plans, your card may be charged automatically based on your billing cycle. You can cancel or update your plan at any time by contacting us.

4. Cancellations & Refunds

See our Refund Policy.

5. Customer Responsibilities

To ensure effective service, you agree to:

Leave bins visible and accessible by 8 AM the day before your scheduled trash day
Remove excess trash or hazardous materials from bins
Notify us of any special access requirements

6. Limitations of Liability

We are not liable for damage to bins resulting from prior wear, extreme temperatures, or manufacturer defects.

We are not responsible for missed pickups by your waste collection provider.

7. Service Modifications

We reserve the right to change pricing, availability, or service offerings at any time. Any changes to your plan will be communicated in advance.

8. Contact Us

Have a question or need to update your plan?

My Bin Butler
Email: contact@mybinbutler.com
Phone: 617-543-0148 for Jackie & 978-949-1881 for Mike